Requestor Tutorials

Create a Requestor Account (Video, 2 minutes)

Submit a Technical Support Request Ticket (Video, 2 minutes)

Check the Status of a Technical Support Request Ticket (Video, 2 minutes)

Change Profile Information or Password (Video, 2 minutes)


Staff Tutorials

Change a Requestor Account Password (Video, 2 minutes)

Publish MyTechDesk Account to the Group Directory (Video, 2 minutes)

Create Customized Reports of Technical Support Tickets (Video, 1:46)

Export MyTechDesk Reports (Video, 1:35)

Review MyTechDesk Tickets (Video, 1:16)

Respond to Requestor Tickets