MyTechDesk is a Web-based workorder management system developed and operated by the Learning Technologies department of Imperial County Office of Education. It is available at no cost to California K-12 schools and school districts as a service provided by the TechSETS project. MyTechDesk is also very affordably priced for out of state educational organizations and other businesses.
Quick and easy to set-up, this system provides the ability to:
Track service requests from start to completion
Define your own categories, groups and locations
Create Portals for support staff
Audit trail of responses
Generate customized reports
View quick statistics on completed tickets
Track time spent on each incident
Allow end-users to become requestors
Notify end-users
Submit workorders easily
Centralized Workorder management
Easily verify workorder acceptance
Immediately access workorder status
Access information from any workstation
Provide MyPortal tools to manage workorders
Focus on Problem resolution and not data entry
Promote better organization and prioritization of time and work load
Maintain history of workorders
Determine workload on support staff
Manage and distribute work orders for appropriate staff
Report progress and amount of work completed
Detailed tracking of report issues
Detailed reporting of progress
Collection of data for TCO calculation
MyTechDesk is available in three versions:
MyTechDesk Lite version available at no charge to qualifying organizations*
MyTechDesk Standard 2.0: -Available at no cost to California schools, -Available for an annual charge to all other organizations. -Out of state educational organizations receive a 50% discount**
* MyTechDesk Lite is available for free to all educational organizations including public and private K-12 schools and districts, and higher education.
** See Pricing schedule for prices.
