Q) Can I delete a staff account after that account has been used? A) Sometimes it is necessary to delete a staff account in order to make room for another staff member, since your license limits the number of staff. This may take some effort depending on how many tickets the staff member to be deleted has been assigned. First, view tickets in list view and filter by selecting the staff member's name in the field Assignee. This will show all tickets assigned to that person. Next, open each ticket and change the assignee to another staff member. Next, go to Options/Manage Group/Staff and select that staff member's name. Click on the Delete Account link.
