| |
MyTechDesk
Lite |
MyTechDesk
Standard 2.0 |
|
Status
|
Available to schools only |
Available to all organizations |
|
Price |
Free |
Free for California schools
$450/year (out of state schools)
$900/year (all others)
|
|
Number of group accounts
|
Limited to one |
Limited to one |
|
Number of staff allowed
|
Limited to a
Group Manager and 3 Staff |
Group Manager and 5 Staff
Additional may be purchased |
|
Online Storage
|
|
25 MB
Additional may be purchased |
|
Search all tickets/responses
|
Yes
|
Yes |
|
Storing of filter settings
|
Yes |
Yes |
|
Inline text search of names
|
Yes |
Yes |
|
Print view of tickets
|
Yes |
Yes |
|
Password resetting
|
Yes |
Yes |
|
User account disabling
|
Yes |
Yes |
|
Calendar pop-up windows
|
Yes |
Yes |
|
Color-coded lists
|
Yes |
Yes |
|
Data export
|
Yes |
Yes |
|
Embedded quick help
|
Yes |
Yes |
|
End-user submission of tickets
|
Yes |
Yes |
|
Group directory
|
Yes |
Yes |
|
Advanced searching and filtering
|
Yes |
Yes |
|
Performance statistics at a glance
|
Yes |
Yes |
|
Status notifications
|
Yes |
Yes |
|
Sub-groups and locations
|
Yes |
Yes |
|
Text field popup windows
|
Yes |
Yes |
|
Time tracking
|
Yes |
Yes |
|
Messaging
|
Limited |
Yes |
|
Logo upload
|
No |
Yes |
|
Custom fields
|
No |
Yes |
|
Enhanced reporting
|
No |
Yes |
|
Access rights delegation
|
No |
Yes |
|
Online file storage
|
No |
Yes |
|
Managing contacts
|
No |
Yes |
|
Managing bookmarks
|
No |
Yes |
|
Custom footer messages
|
No |
Yes |
|
